FAQ

I am a new customer, how can I order from you?

You can create a new account here Once your account has been created, just add products to your shopping cart and follow the checkout process.

Where is my order?

You can track your order 24/7 here. Moreover you will get a tracking confirmation sent by e-mail.

Change delivery information

You can change your delivery/shipping information here. To change the address of an existing order, please send us an e-mail.

I did not receive a confirmation e-mail for my order

We send you a confirmation e-mail for every order. In case you have not received this, please check the Junk/Spam folder of your registered e-mail account. You can also access your orders and get all necessary details here in your account.

What is the minimum order amount?

We have a minimum order amount of 25€. This is due to the cost for storage, packing & shipping the products.

How do I return a Product?

You can start the return process in My Account -- My Returns. Here you can also print out your Return Label.

How long can I return a product for?

Please see our Return Policy for all information regarding returning a product.

What does POA mean?

POA stands for “Period after Opening” and shows the useful lifetime of a product after it has been opened for the first time.

Is my information safe?

Yes, your information is safe with us. All the traffic on our webpage goes through an SSL (Secure Socket Layer) encryption and our payment processor complies to the PCI-DSS standard (Payment Card Industry Data Security Standard). In addition we are not saving any of your credit card or bank account data.

What payment methods do you accept?

We accept all major payment methods like: Visa & Master Card, Paypal, SEPA- Lastschrift, Purchase on Invoice & Instant-Bank transfer.

How long does shipping take?

Shipping within Germany normally takes 1-3 working days. International shipping times are 5-9 days depending on the selected country.

Who do you ship with?

We ship with DHL GoGreen.

Where’s my order?

You can track your order here in your account. Moreover, you will receive an e-mail with a tracking link for every dispatched order.

Find a product

You can’t find the product you are looking for. Please write us a quick message here and we will look into it.

Product picture

You found a product picture that differs from the actual image? Please write us a quick message here, so we can correct it.

Product Reviews

You can write a product review below the description of each product. Product reviews are a great way to share your opinion about a product with other people and get recommendations by real world users.

Where can I find the current promotions?

All promotions are e-mailed to you when subscribing to our Newsletter here. Moreover, you can find the current Deals of the Week here.

What promotions do you offer?

We offer promotions like percentage discounts, free products, money off your order, etc…

How do I Subscribe to the newsletter?

You can subscribe to the newsletter here. Once you subscribe, you will receive special offers and discounts that are not publically available.

What is the benefit of subscribing to the newsletter?

You will receive special offers and discounts that are not publically available. Moreover, we will let you know about exciting product arrivals and introductory specials.

How do I unsubscribe from the newsletter?

You can unsubscribe from the newsletter by going to My Account > Newsletter and then unchecking the subscription box. We would love for you to reconsider this option though, as we try to only mail you valuable information through our newsletter.

I forgot my password. How do I reset it?

You can reset your password here.

How do I change my default payment method?

You can change your default payment method here in your account.

Please note: We just save your preferred payment method to make your checkout process easier. For your securtity, we don't save your credit card or bank account details.

How do I change my shipping or billing address?

You can change your default shipping address in your account here.

You can change your default billing address in your account here.

Further questions?

We help you! We always try to answer all relevant questions in our FAQs but it might be that we missed one. So please use our contact form to get in touch with us.